دليلك لكتابة بريد الكتروني احترافي مع عشرات الأمثلة التوضيحية
كيفية كتابة البريد الإلكتروني الإحترافى المثالي
اتبع هذه الخطوات الخمس البسيطة للتأكد من أن رسائل البريد الإلكتروني التي تكتبها هي احترافية تمامًا:- ابدأ بالتحية
- اشكر المتلقي
- اذكر الغرض او الهدف الخاص وهو موضوع المراسلة
- أضف ملاحظاتك الختامية
- اختتم بتحية ختامية
1- ابدأ بتحية احترافية
2- اشكر المستلم (الشخص او مجموعة الأشخاص الذين ترسل لهم البريد الالكتروني)
إذا كنت ترد على استفسار من زميل او عميل، يجب أن تبدأ بعبارة شكر، على سبيل المثال، إذا كان لدى شخص ما سؤال حول شركتك ، فيمكنك أن تقول ، “Thank you for contacting ABC Company”.3- اذكر الغرض او الهدف الخاص وهو موضوع المراسلة
كما اشرنا في أعلاه اذا كان البريد الالكتروني الذي ترسله هو الأول حول موضوع معين وليس ردا على بريد الكتروني سابق من احد الأشخاص فلا يصح بدء البريد الالكتروني بالشكر وانما الخوض في صلب الموضوع مباشرة من بعد التحية.لذلك يفضل تحديد الغرض من بريدك الالكتروني والاشارة الى الهدف او الغرض من هذا التواصل ويكون ذلك بافتتاح الحديث بعبارات مثل
اجعل هدفك واضحًا في بداية البريد الإلكتروني ، ثم انتقل إلى النص الرئيسي لبريدك الإلكتروني.
تذكر أن الأشخاص يريدون قراءة رسائل البريد الإلكتروني بسرعة ، لذا اجعل جملك قصيرة وواضحة.
ستحتاج أيضًا إلى الانتباه جيدًا إلى القواعد النحوية والإملائية وعلامات الترقيم حتى تقدم صورة احترافية عنك وعن شركتك.
4- أضف ملاحظاتك الختامية
5- اختم رسالتك بتحية
اهم العبارات المستخدمة لافتتاح الحديث في رسالة البريد الالكتروني
I hope you’re staying healthy.
I hope this email finds you well.
I hope you are having a productive day.
I hope you’re having a great week!
I just wanted to check up on you.
I’ve been thinking about you. How are you doing?
I trust you are doing well
I trust you are doing great
I hope you are doing well.
I hope you had a great weekend.
I hope this finds you well.
Just checking in.
Thanks again for your help.
It was great talking to you.
It was great meeting you.
Thanks for the additional info.
Just wanted to send you a quick note to…
How is everything?
Thanks for the quick response.
Thanks for your help with…
I have a quick question.
I have a quick request.
Thanks for the update.
Just checking in to make sure that…
I wanted to reach out to you because…
I am looking forward to…
It is great to hear from you.
اهم العبارات المستخدمة لختام رسالة البريد الالكتروني
عبارات التعبير عن الشكر والامتنان في نهاية البريد الالكتروني
Thank you for your help. / time / assistance / support
I really appreciate the help. / time / assistance / support you’ve given me
Thank you once more for your help in this matter.
عبارات لإخبار المستلم بإمكانية او ضرورة التواصل لاحقا او انتظار رد او نتيجة قريبا
I look forward to hearing from you soon / meeting you next Tuesday.
I look forward to seeing you soon.
I’m looking forward to your reply.
We hope that we may continue to rely on your valued custom.
We look forward to a successful working relationship in the future.
Please advise as necessary.
I would appreciate your immediate attention to this matter.
عبارات لإظهار انك مستعد لتقديم المساعدة او الإجابة على أي استفسار او سؤال من قبل المستلم
If I can be of assistance, please do not hesitate to contact me.
If you require any further information, feel free to contact me.
If you require any further information, let me know.
Please feel free to contact me if you need any further information.
Please let me know if you have any questions.
I hope the above is useful to you.
Should you need any further information, please do not hesitate to contact me.
Please contact me if there are any problems.
Let me know if you need anything else
Drop me a line if I can do anything else for you.
اساسيات كتابة البريد الالكتروني بشكل رسمي وغير رسمي
1- اسم المستلم
أسلوب رسمي
Dear Mr. [تستخدم قبل أسم الرجل بغض النظر عن حالته الزوجية، متزوجاً أم لا]
Dear Mrs. [تستخدم مع المرأة المتزوجة]
Dear Miss [تستخدم مع الأنثى غير المتزوجة]
Dear Ms. [تستخدم مع الأنثى المتزوجة وغير المتزوجة، وينصح به إذا كنت تكتب رسالة لإمرأة لا تعلم هل هي متزوجة أم لا]
Dear NAME
أسلوب غير رسمي
Hi NAME
Hello NAME
NAME
2- عند الإشارة الى بريد الكتروني سابق
أسلوب رسمي
Thank you for your email of ...
Further to your last email, ...
I apologize for not getting in contact with you before now.
أسلوب غير رسمي
Thanks for your email.
Re your email, ...
Sorry I haven’t written for ages, but I’ve been really busy.
3- لتوضيح سبب كتابة البريد الالكتروني او موضوعه العام
أسلوب رسمي
I am writing in connection with ...
I am writing with regard to ...
In reply to your email, here are ...
Your name was given to me by ...
We would like to point out that ...
أسلوب غير رسمي
Just a short note about ...
I’m writing about ...
Here’s the ... you wanted.
I got your name from ...
Please note that ...
4- عند الإفصاح عن معلومات معينة للمستلم
أسلوب رسمي
I’m writing to let you know that ...
We are able to confirm that ...
I am delighted to tell you that ...
We regret to inform you that ...
أسلوب غير رسمي
Just a note to say ...
We can confirm that ...
Good news!
Unfortunately, ...
5- عند الإشارة الى وجود مرفقات
أسلوب رسمي
Kindly find the attached ...
Please find the attached ...
I've attached...
You'll find the attachment below.
The requested document is attached to this email.
Relevant information is in the attached file.
The attached [X] includes…
Please see the attached [X] for more details…
Attached herewith this email.
Please see the enclosed…
أسلوب غير رسمي
I’ve attached ...
Here is the ... you wanted.
I'm sharing [X] with you.
Take a look at the attached [X].
Enclosed is…
6- عند طلب الحصول على معلومات
أسلوب رسمي
Could you give me some information about ...
I would like to know ...
I’m interested in receiving/finding out ...
أسلوب غير رسمي
Can you tell me a little more about ...
I’d like to know ...
Please send me ...
7- في حال كنت ترغب بطلب شيء ما من المستلم
أسلوب رسمي
I’d be grateful if you could ...
I wonder if you could ...
Do you think I could have ... ?
Thank you in advance for your help in this matter.
أسلوب غير رسمي
Please could you ...
Could you ...?
Can I have ...?
I’d appreciate your help on this.
8- عبارات لإخبار المستلم بانك ستقوم باتخاذ الاجراء اللازم من جانبك
أسلوب رسمي
I will ...
I’ll investigate the matter.
I will contact you again shortly.
أسلوب غير رسمي
I’ll ...
I’ll look into it.
I’ll get back to you soon.
9- عند عرض المساعدة على المستلم
أسلوب رسمي
Would you like me to ...?
If you wish, I would be happy to ...
Let me know whether you would like me to ...
أسلوب غير رسمي
Do you want me to ...?
Shall I ...?
Let me know if you’d like me to ...
10- عبارات لإنهاء نص رسالة البريد الالكتروني بشكل احترافي
أسلوب رسمي
Thank you for your help.
Do not hesitate to contact us again if you require any further information.
Please feel free to contact me if you have any questions. My direct line is ...
أسلوب غير رسمي
Thanks again for ...
Let me know if you need anything else.
Just give me a call if you have any questions. My number is ...
11- عبارات ختامية لإنهاء البريد الالكتروني قبل التوقيع
أسلوب رسمي
I’m looking forward to ... (+ ing)
Give my regards to ...
Best Regards
Yours faithfully
Yours truly
Yours sincerely
Regards
أسلوب غير رسمي
Looking forward to ... (+ ing)
Best wishes
See you soon.
Bye (for now)/All the best
عبارات مهمة تستخدم عند التفاوض على مشروع
عند التقدم بطلب للحصول على معلومات
What are your usual charges (fees/rates) for ...?
Can you give me some more information about ...?
عند سؤال المستلم لتقديم متطلبات معينة
Do you think you could ...? / Would you be able to ...?
التأكيد على نقطة رئيسية أو موضوع مهم
My main concern at this stage is ... / The main thing for me is ...
عند طلب اقتراح
How do you think we should deal with this?
What do you think is the best way forward?
عند تقديم اقتراح
Why don’t you ...?
What about if we ...?
عبارات للتفاوض
عبارات للتفاوض (في حال كنت حازما وغير مرن)
I understand what you’re saying about ... (but ... )
I can see what you’re saying, but ...
عبارات للتفاوض (في حال كنت مرناً)
We would be prepared to ... (if ...)
I am willing to ... (if ...)
عبارات عند التفاوض (في حال الموافقة)
Okay, I’m happy with that for now.
That’s fine.
عند الموافقة والمضي قدما الى الخطوة التالية
I’ll be in touch again soon with more details.
Let’s talk next week and see how things are going.
عبارات ختامية
I look forward to working with you.
I’m sorry that we couldn’t use your services this time, but I hope there will be another opportunity.
عبارات تستخدم عند الترتيب للاجتماعات
عبارات للإفصاح عن سبب او موضوع البريد الالكتروني
أسلوب رسمي
I’m writing to arrange a time for our meeting.
What time would be convenient for you?
أسلوب غير رسمي
Just a quick note to arrange a time to meet.
When would suit you?
عبارات لاقتراح وقت / مكان الاجتماع
أسلوب رسمي
Could we meet on (day) in the (morning) at (time)?
أسلوب غير رسمي
How about (day) at (time)?
Are you free sometime next week?
عبارات للتأكيد على انك ستتواجد في الاجتماع او ستكون مشغول في وقت الاجتماع
أسلوب رسمي
I would be able to attend the meeting on Thursday morning.
I’m out of the office until 2pm.
Any time after that would be fine.
I’m afraid I can’t manage next Monday.
أسلوب غير رسمي
I’m free Thursday am.
I won’t be around until after lunch.
Any time after that is okay.
Sorry, can’t make it next Monday.
عبارات للتأكيد على موضوع معين من جانبك
أسلوب رسمي
I’d like to confirm ...
That’s fine. I will call/email you tomorrow to confirm the details.
أسلوب غير رسمي
Thursday is good for me.
That should be okay. I’ll get back to you if there’s a problem.
عبارات تستخدم عندما تضطر الى تغيير بعض تفاصيل الاجتماع كالموعد او المكان
أسلوب رسمي
This is to let you know that I will not be able to attend the next meeting next Thursday.
I wonder if we could move it to ...?
I apologize for any inconvenience caused.
أسلوب غير رسمي
Re our meeting next week, I’m afraid I can’t make Thursday.
How about ... instead?
Sorry for the inconvenience.
عبارات ختامية
أسلوب رسمي
I look forward to meeting you in Brussels.
Let me know if you need to change the arrangements.
أسلوب غير رسمي
See you in ....
Give me a call if anything changes.
عبارات تستخدم في رسائل البريد الالكتروني الخاصة بالدعوات
عبارات لدعوة الشخص المستلم الى اجتماع او حدث معين
أسلوب رسمي
We would be very pleased if you could come to ...
I would like to invite you to ... / attend our ...
Please let me know if you will be able to attend.
أسلوب غير رسمي
I’m writing to invite you to ...
Would you like to come to ...?
Please let me know if you can make it.
عبارات لطلب الترتيب والاعداد للحدث قبل انعقاده
أسلوب رسمي
Before the meeting it would be useful if you could prepare ...
It would be helpful if you could bring ...
أسلوب غير رسمي
Please prepare ... before the meeting.
Please bring to the meeting ...
عبارات للتعبير عن قبول الدعوة
أسلوب رسمي
Thank you for your kind invitation.
The date you suggest is fine.
I would be delighted to attend the meeting. I am sure it will be very useful.
أسلوب غير رسمي
Thanks a lot for the invitation.
The date’s fine for me.
I’d love to come to the meeting. It sounds like a great idea.
عبارات لرفض الدعوة
أسلوب رسمي
Thank you for your kind invitation, but ....
Unfortunately, I have another appointment on that day. Please accept my apologies.
I hope we will have the opportunity to meet on another occasion in the near future. I am sure that the meeting will be a great success.
أسلوب غير رسمي
Thank you for your kind invitation, but ....
Unfortunately, I have something else in my schedule on that day.
I hope we can meet up soon. Good luck with the meeting!
أساليب كتابة متن البريد الالكتروني
لطلب شيء ما
Can you ...?
Please could you ...
Could you ...?
I was wondering if you could ...
طلب الإذن
Can I ...?
Could I ...?
Is it all right if ...?
I wonder if I could ...?
عرض المساعدة
Can I ...?
Shall I ...?
أسلوب غير مباشر - مهذب ودبلوماسيWould you like me to ..?
Do you need any help with ...?
تقديم اقتراح
What about ... (+ing)?
Shall we ...?
Why don’t we ...?
Perhaps we should ...?
اتخاذ القرارات او التعبير عن وجود مخاوف او مشكلة معينة
There is a problem.
That will be very expensive.
We can’t do that .
That gives us very little time. It will be better to ask Ali.
I disagree.
I’m afraid there is a small problem. It seems there is a slight problem. That might be quite expensive.
Won’t that be a bit expensive? I’m not sure we can do that.
Actually, that doesn’t give us much time. Wouldn’t it be better to ask Ali?
I can see what you’re saying, but ...
Don’t you think that ...?
To be honest, I think it might be better to ...
طلب المعلومات (من قبل العميل أو الزبون)
توضيح سبب المراسلة
We are a manufacturer / supplier / provider of ... We are interested in ...
We are a Turkish company exporting to the EU, and we need ...
في حال طلب أمور عامة
We would be grateful for some information about ...
Please send us information about your product range and prices.
في حال طلب أمور محددة
In particular, we would like to know ...
Please send full details of your prices, discounts, terms of payment and delivery times.
Could you also say whether there is any minimum order.
عبارات ختامية
An early reply would be greatly appreciated.
I look forward to an early reply, and am sure that there is a market for your products here in Hungary.
تقديم المعلومات (من قبل المورد أو المجهز)
إعطاء معلومات واقعية
We can quote a price of ... CIF / FOB Istanbul.
We can delivery by ... (date) / within ... (period of time) The goods will be shipped 3 days from receipt of a firm order.
We can offer a discount of ... on orders over ... .
We require payment by bank transfer / letter of credit.
Our normal procedure is to ...
Our normal terms for first-time customers are ...
We can supply the items you require directly from stock.
الإشارة الى وجود ملفات مرفقة
I am attaching a document that gives full details of ...
I am attaching our current catalogue and price list as a pdf file.
الإشارة الى نقطة أو نقطتين رئيسيتين
You will see that ...
You will note that our line of is on special offer.
الإجابة على أسئلة محددة
You will also note that ... Our experience in this field includes ...
We dispatch the goods within 24 hours of a firm order, and for first-time customers our minimum order is $ 1,000.
I am afraid that model is no longer available. However, ...
ختام البريد الالكتروني
We feel sure that ... May I suggest that I call you at your convenience to discuss the matter further?
If you need any further information, please do not hesitate to contact me. My direct line is...
عبارات لتذكير الزبون بضرورة دفع الديون
We are writing concerning a payment of $12,600 for invoice number KJ678 which is now overdue. A copy of the invoice is attached.
According to our records, the sum of $4,500 is still outstanding on your account.
Please send a bank transfer to settle the account, or an explanation of why the balance is still outstanding. If you have already dealt with this matter, please disregard this email.
We could appreciate your cooperation in resolving this matter as soon as possible.
التذكير الثاني / الثالث
On (date) I wrote to you regarding your company’s unpaid account , amounting to$4,500. May we please remind you that this amount is still outstanding.
I wish to draw your attention to my previous emails of (dates) about the overdue payment on your account. We are very concerned that the matter has not yet receiveyour attention.
We need a bank transfer in full settlement without further delay.
Clearly, this situation cannot be allowed to continue, and we must ask you to take immediate action to settle your account.
If you have any queries on this mater, please do not hesitate to contact me. Thank you for your cooperation.
التذكير النهائي
Following my emails of (dates) I must inform you that we have still not received payment for the outstanding sum of $4,500.
I wrote to you on (dates) regarding the balance of $12,600 on your account. I attach copies of both emails. This sum is now two months overdue. We are very concerned that the matter has not yet received your attention.
Unless we receive payment within seven days, we shall have no alternative but to take legal action to recover the money.
In the meantime, your existing credit facilities have been suspended.
الشكاوي والاعتذار
تقديم شكوى (من قبل العميل او الزبون)
عبارات افتتاحية
I am writing ...
in connection with my order FS690 which arrived this morning.
to complain about the quality of a product I bought from your website. to complain about the poor service we received from your company.
to draw your attention to the negative attitude of some people in your customer services section
الشكوى
Our order dated 16 September clearly stated that we wanted 1,000 items, however you ...
The goods were faulty / damaged / in poor condition.
There seems to be an error in the invoice /a misunderstanding.
The equipment I ordered has still not been delivered, despite my phone call you last week to say that it is needed urgently.
The product I received was well below the standard expected. To make matters worse, when I called your company staff ...
طلب اتخاذ اجراء
Please replace the faulty goods as soon as possible.
We must insist on an immediate replacement / full refund.
Unless I receive the goods by the end of this week, I will have no choice but to cancel my order.
عبارات ختامية
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience.
عبارات لتقديم الاعتذار (من قبل المورد)
عبارات افتتاحية
I am writing in relation to your recent complaint.
الاعتذار
I was very concerned to learn about ... Please accept my sincere apologies.
I would like to apologize for the inconvenience you have suffered.
عند إنكار المسؤولية عن سبب الشكوى
We appreciate that this has caused you considerable inconvenience, but we cannot accept any responsibility in this matter.
عند تقديم وعد باتخاذ الاجراء المناسب
Can you leave it with me? I’ll look into the matter and get back to you tomorrow.
I have looked into the matter and ...
I have spoken to the staff involved, and ...
We will send replacement items / give you a refund immediately.
I can assure you that this will not happen again.
We’re having a temporary problem with We’re doing everything we can to sort it out.
عند تقديم تعويض
To compensate for the inconvenience, we would like to offer you ...
عبارات ختامية
Thank you for bringing this matter to my attention. Please accept my assurance that it will not happen again.
Once again, I hope you will accept my apologies for the inconvenience caused.
I very much hope you will continue to use our services in the future.
If you have any further queries, please do not hesitate to contact me on my direct line...
طلب المشورة
عبارات افتتاحية
I’d like your advice about a problem I have
I’ve got a bit of a problem.
طلب المشورة
I was wondering if you had any ideas about ...?
What would you advise me to do?
Do you have any ideas about ...?
What should I do?
عبارات ختامية
Please write back when you have the time and let me know what you think.
Please email me when you get the chance.
تقديم المشورة
عبارات افتتاحية
I was sorry to hear about your current difficulties.
I’m sorry you’re having such a hard time at the moment.
تقديم المشورة
I think it might be a good idea to ...
Have you thought of ... (+ing)?
I think you should ... What about ... (+ing)?
النتيجة
This would mean that ...
That way, ...
تقديم خيارات
I think this option would be preferable to ... (+ing)
I think it’s better than ... (+ing)
عبارات ختامية
I hope I have been of some help.
I hope I’ve helped a bit.
اقتراحات
عند تقديم اقتراح
I think we should ...
I suggest that we ...
Let’s go to ...
Shall we ...
Perhaps we could ...
Why don’t we go to ...?
I suggest...
How about going to ...?
عند قبول الاقتراح
It’s a great idea!
I think your idea would work really well.
It might be worth trying.
عند رفض الاقتراح
I’m not so sure about your idea.
It sounds like a good idea, but I don’t think it would work in practice.
It sounds like a good idea, but I can see one or two problems.
عند تقديم طلب توظيف
التحية
Dear Sir/Madam
Dear Hiring Manager
سبب كتابة البريد الالكتروني (الغرض من المراسلة)
With reference to your advertisement on the ... website, I am interested in applying for the post of...
خلفيتك العلمية والمهنية وخبرتك
I am 26 years old and am currently studying for a degree in ... at ... University.For the last two months I have been working as a ... at ... .
للإشارة الى الوظيفة التي تقدم عليها
I am interested in this job because ...
I feel that I would be well-suited for this job/have a lot of experience in ...
Your job posting on .... for the [Position] piqued my interest
للإشارة إلى سيرتك الذاتية
I have attached my CV as a Word document. You will notice that I ... as well as ..
You will also notice that ...
My resume is attached. If I can provide you with any further information on my background and qualifications, please let me know.
I have attached my resume to this letter. Through it, I hope you will learn more about my background, education, achievements, and awards.
عبارات ختامية
I would be grateful if you would consider my application.
You will see from my CV that two people can be contacted as references, one is ... and the other is from ... .
I am available for interview in / by phone any weekday afternoon, and you canemail me or telephone me on the number below.
I look forward to hearing from you. Thank you for your consideration.
If I can provide you with any further information, please let me know. I look forward to hearing from you about this opportunity.
عبارات انهاء البريد الإلكتروني قبل التوقيع
Best Regards
Yours faithfully
Yours truly
Yours sincerely
مفردات ربط الجمل في البريد الالكتروني
للتسلسل
Firstly / secondly / finally
عند الحديث بشكل عام
In general / usually / on the whole
عندما ترغب بإضافة نقطة أخرى
In addition / moreover / on another point
عند الإشارة الى أمثلة
For example / for instance / e.g.
عند الحديث عن بدائل
Either ... or ... / alternatively / instead of ...
عند الحديث عن حالة حقيقية (مفاجئة)
In fact, / actually, / as a matter of fact
عند الحديث عن شيء واضح
Clearly / obviously / of course
عند الحديث عن اهم نقطة او نقطة مهمة
Especially / above all / in particular
عند الإشارة الى نتيجة معينة
As a result / therefore / for this reason
عند الحديث عن موضوع جديد او موضوع جانبي ذو صلة
In relation to / regarding / with reference to
مفردات ظرفية مهمة
Where - أينAnywhere - في أي مكانNowhere - ليس في أي مكانEverywhere - في كل مكانElsewhere - في مكان آخرSomewhere - مكان ماWhereas - بينماWherever - أينما
Any - أيAnything - أي شيءAnyone - أي احدAnybody - أي شخصAnyway - على أي حالAnywhere - في أي مكانAnymore - أي شيء إضافي
Some - بعضSometime - بعض الأحيانSomehow - بطريقة ماSomewhere - مكان ماSomewhat - الى حد ماSomeday - يوما ماSomething - شيء ماSomeone - شخص ماSomebody - شخص ما
Ever - ابداWherever - أينماWhenever - كلماWhoever - كل منHowever - مع ذلكWhatever - أيا كانForever - الى الابدNever - ابدا